Privacy Policy

“Personal information” is information we hold that is identifiable as being about you.

The personal information we may collect includes:

• your name;
• street address;
• email address;
• social media information;
• telephone number and other contact details;
• age;
• credit card or other payment information;
• information about your personal circumstances;
• your device identity and type, IP address, geo-location information, page view statistics, advertising data and standard web log information;
• data about your use of our services;
• information about third parties; and
• any other information you provide to us through our website, social media accounts or otherwise in connection with our services.

We take reasonable steps to ensure that the information we collect is complete, accurate, accessible and protected from unauthorised access.

We may collect, receive and store personal information that you enter on our website, provide to us directly, or provide in other forms, including where you:

• contact us through our website;
• communicate with us by email, telephone, SMS or otherwise;
• communicate with or about us through social media platforms, such as Facebook and Instagram;
• provide financial or payment information;
• provide feedback;
• provide information about your business or personal affairs;
• submit a review or testimonial;
• use or interact with our services; and
• use or interact with our website, social media, content (including video content), promotions or advertising.

We may use your personal information to:

• provide services or information to you;
• market, promote and advertise our services;
• manage administrative matters relating to your enquiry, booking or services;
• improve and optimise our service offering and client experience; and
• send administrative messages, reminders, notices, updates, security alerts and other information requested by you.

We may contact you by email, telephone, SMS or post.

By providing us with your personal information, you consent to the collection, use and disclosure of that information in accordance with this Privacy Policy.

We may disclose personal information where reasonably necessary:

• to our contractors, employees or other third parties for the purpose of providing services to you;
• to comply with a legal requirement, including a law, regulation, court order, subpoena, warrant, legal proceeding or law-enforcement request; or
• to protect our copyright, trademarks, legal rights, property or safety, or the rights, property or safety of our clients or third parties.

Where we disclose your personal information to a third party, we will take reasonable steps to request that they handle your personal information in accordance with this Privacy Policy. Personal information will only be provided to a third party where required for the delivery of our services or otherwise permitted by law.

You may request details of the personal information we hold about you by emailing enquiries@juliennemae.com and including your name and contact details. We may need to verify your identity before providing access.

In some circumstances, we may be unable to provide access to all personal information we hold about you. If this occurs, we will explain why.

If you believe any personal information we hold about you is inaccurate, please email enquiries@juliennemae.com and we will take reasonable steps to correct it.

We reserve the right to refuse access to personal information in certain circumstances permitted by the Privacy Act 1988 (Cth).

We are committed to ensuring that the personal information you provide is protected from misuse, interference, loss, unauthorised access, modification and disclosure.

We use reasonable physical, electronic and administrative safeguards to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.

If you have a complaint about our privacy practices, please email enquiries@juliennemae.com. We will respond to your enquiry in a timely manner.

We may modify this Privacy Policy at any time. Any changes will take effect immediately once posted on our website. We encourage you to review this Privacy Policy periodically.

When you visit www.juliennemae.com or our social media pages, we may collect certain information, such as your browser type, operating system, device information and website activity.

This information may be collected in an aggregated manner to help us understand how visitors use our website and improve our services. We may use web analytics tools, cookies or similar tracking technologies for this purpose.

Cookies are small files stored on your browser that help websites recognise your device and understand how you use a website.

Cookies may be used to help us improve your browsing experience and to serve relevant advertising through third-party services, such as Google Ads. These advertisements may appear on our website or on other websites you visit.

You can disable cookies through your web browser settings if you do not wish for information to be stored as a cookie. Please note that disabling cookies may affect the functionality of some parts of our website.

We may use Google Analytics, Google Ads and Meta Pixel to collect and process data, including when you use third-party websites or applications.

We are not responsible for the privacy practices of other websites or platforms. We encourage you to review the privacy policies of Google and Meta for further information about how they handle personal information.